SOS Computer Experts is headquartered in North Vancouver. We've been protecting and supporting local businesses — across North Vancouver and our six other approved service cities — for over 15 years. Local team, local knowledge, real accountability.
From flat-rate managed IT to enterprise cloud projects — everything your North Shore business needs in one local partner.
Staffed IT support Monday–Friday, 9am–5pm. 24/7 monitoring or MDR applies only where included in the licensed service and agreed SLA. One flat monthly rate — no surprise invoices.
→ESET MDR/XDR endpoint protection, email security, MFA, Conditional Access, and dark web monitoring — fully managed.
→Microsoft 365 deployment and support, security hardening, Azure migrations, and QuickBooks Desktop on Azure. Scope, sizing and delivery timing are confirmed for each environment.
→3-2-1-1-0 backup strategy, immutable offsite copies, SaaS backup for M365, and tested restore runbooks.
→Fixed-scope Azure migrations, cybersecurity assessments, M365 hardening sprints, and network modernization — 48-hour proposals.
→Request a free 15-minute baseline. We'll assess your environment and tell you exactly what we'd recommend — no pressure.
→As your team adds people, devices and locations, SOS brings ongoing helpdesk, monitoring, patch management, Microsoft 365 support and backup support into one agreed service plan. We define what is covered and review access, devices and capacity as your needs change.
The helpdesk handles reported user and system issues. Monitoring identifies configured device and service alerts, while patch management helps keep covered systems current. Microsoft 365 administration supports accounts, email and collaboration; backups and restore testing support recovery when something goes wrong.
Ask each provider for written answers to the same checklist, then compare scope and exclusions rather than a headline price alone:
Read SOS Computer Experts reviews alongside the written scope and references relevant to your business.
Monitoring checks the health and status signals available from covered devices and services, such as availability, update status and backup alerts. The exact checks depend on your tools and plan. Alerts support investigation and escalation; they do not guarantee that every issue will be detected or resolved automatically. Any 24/7 monitoring or MDR must be included in the selected licence and SLA.
We understand the specific IT needs of North Vancouver's key industries — from construction firms on the North Shore to healthcare clinics and accounting practices throughout the community.
Jobsite Wi-Fi, mobile device management, secure file access for field crews, camera networks, and audit-ready security policies for BC contractors.
→ Accounting & FinanceSecure Microsoft 365, QuickBooks on Azure, email protection, DLP, and encrypted backup for North Shore accounting practices.
→ Healthcare & ClinicsEMR-friendly networking, encrypted backup, MFA, and DPA agreements for North Vancouver and North Shore healthcare practices.
→304 Harbour Ave, North Vancouver. We're your neighbours — we know the North Shore business community and can be onsite when needed.
We've been protecting North Vancouver SMBs since 2009. Long-term relationships, not one-off engagements.
Microsoft, ESET Gold, Cisco, and Veeam certified — direct vendor relationships mean faster escalation and better pricing for you.
Pricing depends on your environment and selected services. Request a tailored quote.
We provide onsite and remote Managed IT support in North Vancouver, with coverage extending only to Vancouver, Burnaby, Coquitlam, Richmond, Surrey, and Langley. Outside these seven cities, only Victoria, Calgary, Edmonton, and Toronto are served—and only for fixed-scope enterprise cybersecurity, not MSP, general cloud, networking, or helpdesk services.
We offer comprehensive managed IT services for North Vancouver businesses including helpdesk, Microsoft 365 management, ESET MDR/XDR cybersecurity, backup and disaster recovery, patch management, and mobile device management. Staffed IT support Monday–Friday, 9am–5pm. 24/7 monitoring or MDR applies only where included in the licensed service and agreed SLA. All services are delivered by our local North Vancouver team.
Response targets depend on issue severity, coverage and the agreed SLA. Staffed support is Monday to Friday, 9 a.m. to 5 p.m. Pacific. We confirm remote support, onsite arrangements, escalation contacts and any after-hours critical coverage before onboarding.
Yes — we are an ESET Gold Partner and deliver fully managed cybersecurity for North Vancouver SMBs. This includes ESET MDR/XDR endpoint protection, email security, MFA, Conditional Access, DMARC/SPF/DKIM, and dark web monitoring.
Pricing depends on your environment and selected services. Request a tailored quote.
Yes. We provide jobsite Wi-Fi design, mobile device management, secure file access and camera networks for North Shore contractors. See our construction and trades IT support page for industry-specific scope.
Request a free 15-minute baseline. We'll assess your setup, identify your top 3 risks, and show you what managed IT looks like for your North Vancouver business.
Request your free baseline →Choosing between reactive help and ongoing management? Read our IT support services decision guide for a practical comparison of break-fix and managed IT, including response, cybersecurity, Microsoft 365, backup and total cost.