Managed IT services Vancouver businesses can rely on
We monitor, manage, and secure your entire IT environment 24/7. One flat monthly rate. No surprises. Less downtime. Just IT that works — backed by 15+ years of local expertise in North Vancouver. SOS Computer Experts provides managed IT services only in North Vancouver, Vancouver, Burnaby, Coquitlam, Richmond, Surrey, and Langley, with proactive support, cybersecurity, Microsoft 365 management, backup, and day-to-day IT stability.
Everything your business needs — in one flat rate
No hidden fees. No per-incident charges. Just comprehensive IT management for businesses in our seven-city Managed IT service area.
24/7 Remote Monitoring
We watch your servers, workstations, and network around the clock — detecting issues before they become downtime.
Cybersecurity (ESET XDR)
ESET MDR/XDR endpoint protection, email security, MFA, Conditional Access, and DMARC/SPF/DKIM — fully managed. Explore our managed cybersecurity services.
Microsoft 365 Management
Full Microsoft 365 deployment, user management, SharePoint, Teams, and OneDrive — configured and maintained through our Microsoft 365 and cloud solutions.
Patch Management
Automated OS and application patching across all devices — keeping your systems secure and up to date.
Backup & Disaster Recovery
3-2-1-1-0 backup strategy. SaaS backup for M365. Immutable offsite copies. Tested restore runbooks through our backup and disaster recovery solutions.
Helpdesk Support
Real humans answering tickets fast. PST/EST coverage. P1 critical response 24/7. Measured by SLA.
Pricing tailored to your environment
Every business is different. We assess your actual environment, user count, and requirements — then give you a clear, flat-rate quote. No guesswork. No published price lists.
Book a free 15-min baseline — we'll scope and price based on your environment →Local expertise. Enterprise-grade delivery.
Based in North Vancouver since 2009
We're your neighbours. We understand businesses across our seven-city service area, local compliance requirements, and Pacific time zone needs.
Remote-first, onsite when needed
Most issues are resolved remotely in minutes. Onsite support is available in North Vancouver, Vancouver, Burnaby, Coquitlam, Richmond, Surrey, and Langley.
Microsoft, ESET, Cisco, Veeam partner
Certified partner status means better pricing, faster escalation, and direct vendor support for your business.
Flat-rate — no bill shock
One predictable monthly invoice. No per-incident charges. No surprise invoices. IT costs you can budget for.
Serving Seven Metro Vancouver Cities
We provide managed IT services to SMBs across Metro Vancouver, including North Vancouver, Vancouver, Burnaby, Coquitlam, Richmond, Surrey, and Langley. Organizations in Victoria, Calgary, Edmonton, and Toronto can engage SOS only for fixed-scope enterprise cybersecurity; we do not provide them with MSP, general cloud, networking, or helpdesk services.
Managed IT services — frequently asked questions
What is included in managed IT services?
Our managed IT services include 24/7 remote monitoring, helpdesk support, patch management, Microsoft 365 management, ESET MDR/XDR cybersecurity, backup and disaster recovery, mobile device management, and quarterly security posture reports. Everything is included in one flat monthly rate — no hidden fees or per-incident charges.
How much do managed IT services cost in Vancouver?
We don't publish flat per-user prices because every business environment is different. Pricing depends on your number of users, devices, complexity, and the services you need. Book a free 15-minute baseline assessment and we'll give you a tailored quote based on your actual environment — no guesswork, no vague estimates.
How quickly can you respond to IT issues in North Vancouver?
As a North Vancouver-based MSP, we respond to most issues remotely within minutes. For critical P1 issues we respond 24/7. For issues requiring an onsite visit, we can typically be at your North Shore location same day. Remote-first delivery means most problems are solved before your team even notices them.
Do you serve businesses outside North Vancouver?
Yes — our managed IT service area covers North Vancouver, Vancouver, Burnaby, Richmond, Surrey, Coquitlam, and Langley. In Victoria, Calgary, Edmonton, and Toronto, SOS offers fixed-scope enterprise cybersecurity only—not MSP, general cloud, networking, or helpdesk services.
What makes SOS Computer Experts different from other Vancouver MSPs?
We've been based in North Vancouver since 2009 — we're not a national call centre or a company that recently expanded to BC. We're your neighbours. We hold Microsoft Partner, ESET Gold Partner, Cisco Partner, and Veeam Partner certifications — giving our clients access to better pricing, faster vendor escalation, and enterprise-grade solutions at SMB pricing. We're also rated in the top 3 IT companies in North Vancouver on ThreeBestRated.ca.
Can you take over from our current IT provider?
Yes — we handle transitions from other MSPs and internal IT teams regularly. We start with a full environment assessment, document everything, and onboard you over 30 days with minimal disruption to your business. We'll handle all communication with your previous provider so you don't have to.
Ready to stop worrying about IT?
Book a free 15-minute baseline call. We'll assess your current setup, identify your top 3 risks, and show you exactly what managed IT looks like for your business.
Book your free baseline →