SOS Computer Experts provides IT helpdesk support for Vancouver businesses. Our North Vancouver team helps small and midsize businesses troubleshoot Microsoft 365, devices, networks and user access. We start with remote support and arrange onsite help when needed. Helpdesk hours and response times follow your service agreement. Managed IT is available in Vancouver, North Vancouver, Burnaby, Coquitlam, Richmond, Surrey and Langley.
Responsive IT helpdesk support for growing Vancouver businesses
Real people, based locally, resolving issues fast. Your staff get a number to call and someone who already knows your environment — not an offshore queue.
What your helpdesk covers
Everyday support that keeps your team productive, from password resets to network issues.
Local, human support
Our helpdesk is based in North Vancouver. You talk to people who know your business, not a script.
Remote-first resolution
We start with remote troubleshooting so many issues can be addressed without a site visit.
Onsite when needed
We arrange onsite support across our seven service cities when hardware, cabling or network issues need an in-person visit. Timing depends on priority, location and your agreement.
Priority-based response
We triage issues by business impact and follow the response targets in your agreement.
Microsoft 365 user support
Onboarding and offboarding, mailboxes, Teams, SharePoint, OneDrive and licence management.
Devices and network support
Workstations, printers, Wi-Fi, firewalls and VPN, supported alongside your cybersecurity and backup.
A simple, managed process
No pricing guesswork. We scope and price based on your actual environment.
Contact
Your staff reach us by phone or email — whichever is fastest for them.
Triage
We prioritise by business impact so critical problems are handled first.
Resolve
Remote resolution first, with onsite support when the problem needs hands on site.
Improve
Recurring issues are tracked and fed into proactive maintenance and reporting.
Built for the industries we serve
The same service, tuned to the risks in your sector.
IT Helpdesk Support — frequently asked questions
What does IT helpdesk support include?
Day-to-day user support for Microsoft 365, devices, printers, Wi-Fi, VPN and line-of-business applications, plus escalation to our engineers for server, network and security issues.
When is the helpdesk available?
Standard staffed helpdesk hours are Monday to Friday, 9 a.m. to 5 p.m. Pacific. For existing clients, same-day response and after-hours support are available when covered by their service agreement and SLA.
Do you support remote and hybrid staff?
Yes. Most support is delivered remotely, so staff working from home or on the road get the same service as those in the office.
Can you work alongside our internal IT person?
Yes. We can take over day-to-day tickets so your internal IT can focus on projects, or provide cybersecurity, backup and escalation support behind them.
How do we get started?
Book a free 15-minute baseline. We review your environment, explain how helpdesk support would work for your team, and give you a tailored quote.
Get IT support your team will actually like
Book a free 15-minute baseline. We will explain how helpdesk support would work for your business.
Book your free baseline →