Healthcare IT services Vancouver clinics can rely on
Our healthcare managed IT services keep clinic systems running smoothly with EMR-friendly networking, encrypted backups, MFA, and staff access controls. Serving North Vancouver, Vancouver, and BC clinics for 15+ years.
Patient data breaches — costly and damaging
Healthcare organizations face persistent cyber and privacy risks. We implement layered safeguards to reduce exposure and protect patient information.
EMR performance and connectivity issues
Slow EMR means frustrated staff and delayed care — we optimize your network for clinical applications.
Privacy and accountability requirements
We support the technical safeguards, access logs, and incident-response documentation your clinic uses in its privacy program.
Remote and multi-location clinicians
Secure access for physicians working from home or across multiple clinic locations — MFA enforced.
Clinic Shield Bundle — complete IT for healthcare
Designed for clinics and healthcare practices in Greater Vancouver and across BC. The bundle supports privacy safeguards, cybersecurity, resilience, and staff productivity.
- Microsoft 365 Business Premium management
- ESET MDR/XDR endpoint protection
- MFA + Conditional Access for all staff
- Email encryption and secure messaging
- Segmented clinic Wi-Fi (staff/guest/medical devices)
- Encrypted backup with scheduled restore testing
- DPA agreement + incident response SLAs
- Security policy and control documentation
- EMR vendor coordination and support
- Quarterly security posture reviews
Pricing tailored to your environment
Every business is different. We assess your actual environment, user count, and requirements — then give you a clear, flat-rate quote. No guesswork. No published price lists.
Book a free 15-min baseline — we'll scope and price based on your environment →IT services built for clinical environments
We understand healthcare workflows, EMR requirements, and the compliance demands on BC clinics and practices.
EMR-Friendly Networking
QoS configuration prioritizing EMR traffic. Segmented VLANs for staff, guest, and medical devices. Optimized for clinical application performance.
Patient Data Protection
Encryption at rest and in transit, DLP policies preventing accidental sharing of patient records, and access controls limiting data to authorized staff only.
MFA for All Staff
Multi-factor authentication on every account — clinical, admin, and billing staff. Conditional Access blocking sign-ins from unmanaged or non-compliant devices.
Encrypted Backup & Recovery
Daily encrypted backup for covered systems and data, with scheduled restore testing. We confirm which EMR data is protected by SOS and which remains the EMR vendor's responsibility, then document recovery objectives to reduce downtime.
DPA & Compliance Support
Data Processing Agreement included as standard. We provide technical safeguard documentation, access-log retention guidance, and incident-response materials that support your privacy program. Your clinic remains responsible for its legal and professional obligations.
Priority Helpdesk — Front Desk Uptime
Fast helpdesk response with priority for front-desk and clinical systems. P1 24/7 critical response for EMR and check-in system outages that affect patient care.
IT for healthcare & clinics — frequently asked questions
What IT compliance requirements do BC healthcare clinics need to meet?
Private clinics in BC are generally governed by BC's Personal Information Protection Act (PIPA). Section 34 requires reasonable security arrangements for personal information in an organization's custody or control. The safeguards needed depend on the clinic, data, systems, contracts, and risks; other laws may also apply. SOS provides technical safeguards and documentation, not legal advice.
Can you support our EMR (electronic medical records) system?
Yes — we coordinate with EMR vendors used by BC clinics, including OSCAR and Accuro environments. We can optimize networking, segment appropriate devices, troubleshoot connectivity, and confirm backup responsibilities. Application-level support, integrations, and database access depend on the EMR vendor agreement and the access available to your clinic.
What happens if our clinic has a data breach?
A suspected breach should be contained, documented, and assessed promptly under the laws and agreements that apply to the clinic. BC PIPA does not currently impose mandatory breach notification, although notification may still be appropriate; PIPEDA has reporting and notification requirements when it applies and a breach creates a real risk of significant harm. The BC Physician Privacy Toolkit includes breach guidance. SOS can assist with technical containment, evidence preservation, investigation support, and remediation while the clinic obtains privacy or legal advice.
How do you handle IT support for after-hours clinic emergencies?
For critical system outages affecting patient care — such as EMR unavailability or complete network failure — we provide priority response outside business hours. Monitoring can identify many infrastructure issues early, while clinic staff can report application or workflow failures directly. We define P1 scenarios, escalation contacts, and response SLAs during onboarding so expectations are documented.
Keep your clinic running — and patient data protected
Book a free clinic IT assessment. We'll review your current setup and show you exactly what Clinic Shield looks like for your practice.
Book your free clinic assessment →