SOS Computer Experts provides managed detection and response for Vancouver businesses. Our North Vancouver team deploys and manages ESET MDR and XDR. Eligible licensing and service agreements define 24/7 monitoring, threat hunting and containment coverage. Security reporting and immutable backup can be scoped separately. Outside our seven-city Metro Vancouver Managed IT service area, SOS offers fixed-scope enterprise cybersecurity projects in Victoria, Calgary, Edmonton and Toronto.
Managed detection and response with ESET MDR for Vancouver businesses
Antivirus alone does not stop modern ransomware. ESET MDR/XDR combines advanced endpoint detection with expert monitoring and response, managed by our North Vancouver team according to your licence and service agreement.
What managed detection and response gives you
Enterprise-grade endpoint security with the people to act on it.
Endpoint detection and response
Behavioural analysis spots ransomware and unknown threats that signature-based antivirus misses.
24/7 monitoring
Eligible MDR plans include around-the-clock monitoring and escalation under your service agreement.
Rapid containment
Compromised devices can be isolated quickly to help limit an attack’s spread.
Threat hunting
Proactive searches for signs of compromise, beyond waiting for an alert to fire.
Pairs with immutable backup
A separately scoped backup and recovery plan can include immutable offsite backups and restore testing.
Security posture reporting
Regular reporting you can use for management reviews and cyber insurance questionnaires.
A simple, managed process
No pricing guesswork. We scope and price based on your actual environment.
Assess
We review your current endpoint protection, coverage gaps and risk areas.
Deploy
ESET agents are rolled out and tuned across workstations and servers with minimal disruption.
Monitor
Detections are monitored and investigated, with escalation to us for response.
Report
You receive regular reporting and recommendations to keep improving your posture.
Built for the industries we serve
The same service, tuned to the risks in your sector.
Managed Detection & Response — frequently asked questions
What is managed detection and response (MDR)?
MDR combines endpoint detection technology with security experts who monitor alerts, investigate threats and help respond. It gives you the people and process that software alone does not provide.
What is the difference between antivirus, EDR, XDR and MDR?
Antivirus blocks known malware. EDR records and analyses endpoint behaviour to detect advanced threats. XDR extends that visibility across more of your environment. MDR adds experts who monitor and respond on your behalf.
Do we need MDR if we already use Microsoft Defender?
Defender for Business is capable protection. MDR adds continuous expert monitoring and response, which small teams rarely have in-house. We can advise on the right combination for your environment.
Will MDR help with cyber insurance?
MDR reports can help document endpoint monitoring for a renewal. Ask your broker which controls and evidence your insurer requires.
What happens when a threat is detected?
The threat is investigated, the affected device can be contained, and our team coordinates remediation and recovery with you. We then review how it happened and close the gap.
Put expert eyes on your endpoints
Book a free 15-minute baseline. We will review your current protection and show you where managed detection would help.
Book your free baseline →